Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinnay.shop.

Our approach at The Ordinary to delivery area
This delivery area section covers orders and visits through theordinnay.shop for The Ordinary. Orders can be shipped only to addresses within the United States. Standard shipping is free.

Our approach at The Ordinary to returns after delivery
This returns after delivery section covers orders and visits through theordinnay.shop for The Ordinary. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to delivery issues
This delivery issues section covers orders and visits through theordinnay.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinnay.shop or 9716783825. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinnay.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

How The Ordinary handles tracking and addresses
This tracking and addresses section covers orders and visits through theordinnay.shop for The Ordinary. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnay.shop
Phone: 9716783825
Physical address: 175 Saint Julien Ave, Lafayette, Louisiana, 70506, United States