FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinnay.shop.

How The Ordinary handles payment methods
The following payment methods guidance applies to the The Ordinary storefront at theordinnay.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about refund timing
For The Ordinary customers at theordinnay.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about products
Customers using theordinnay.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles contact options
This contact options section covers orders and visits through theordinnay.shop for The Ordinary. How can I contact you?
Email Support@Theordinnay.shop, call 9716783825, or write to 175 Saint Julien Ave, Lafayette, Louisiana, 70506, United States.

tracking at The Ordinary
This tracking section covers orders and visits through theordinnay.shop for The Ordinary. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

What The Ordinary customers should know about returns and exchanges
For The Ordinary customers at theordinnay.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How The Ordinary handles return shipping
For purchases made through theordinnay.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

shipping cost at The Ordinary
For purchases made through theordinnay.shop, The Ordinary applies the following guidance on shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

Details from The Ordinary on delivery timing
For The Ordinary customers at theordinnay.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnay.shop
Phone: 9716783825
Physical address: 175 Saint Julien Ave, Lafayette, Louisiana, 70506, United States