Payment

Payment Policy

For The Ordinary customers, the sections below set out currency, payment methods, and refunds. This page applies specifically to theordinnay.shop.

The Ordinary: currency and methods
Customers using theordinnay.shop can rely on the following The Ordinary guidance about currency and methods. About Credit/Debit Card

currency and methods at The Ordinary
The Ordinary publishes this currency and methods guidance for customers using theordinnay.shop. Approved refunds are processed to the original payment method within 10 business days after return inspection and approval. Payment questions may be sent to Support@Theordinnay.shop or 9716783825.

The Ordinary: billing checks
Customers using theordinnay.shop can rely on the following The Ordinary guidance about billing checks. Secure payment information is processed by Shopify and authorized payment providers. The Ordinary does not store complete card numbers or card security codes. A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

How The Ordinary handles refunds and payment help
For The Ordinary customers at theordinnay.shop, this section explains refunds and payment help. Customers must provide accurate billing and contact information. If a payment is declined, verify the entered details or contact the card issuer. We may cancel or review an order when payment cannot be authorized or when fraud screening identifies a material risk.

Our approach at The Ordinary to secure processing
The Ordinary publishes this secure processing guidance for customers using theordinnay.shop. USD is the currency used for all prices and charges. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options actually available for an order are displayed securely at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnay.shop
Phone: 9716783825
Physical address: 175 Saint Julien Ave, Lafayette, Louisiana, 70506, United States