Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinnay.shop.

eligibility at The Ordinary
The following eligibility guidance applies to the The Ordinary storefront at theordinnay.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about exceptions
This exceptions section covers orders and visits through theordinnay.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

The Ordinary: condition of returns
For purchases made through theordinnay.shop, The Ordinary applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to refund timing
For purchases made through theordinnay.shop, The Ordinary applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to starting a request
This starting a request section covers orders and visits through theordinnay.shop for The Ordinary. A return or exchange begins when you, contact us at Support@Theordinnay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on order problems
For The Ordinary customers at theordinnay.shop, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on support
Customers using theordinnay.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@Theordinnay.shop or 9716783825.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnay.shop
Phone: 9716783825
Physical address: 175 Saint Julien Ave, Lafayette, Louisiana, 70506, United States